Welcome to AuraMeet. AuraMeet is a social matching service operated by RippleVibe (Hong Kong) Network Technology Limited (“AuraMeet,” “we,” “us,” or “our”).
This Privacy Policy applies to the AuraMeet mobile application, website, and related services (collectively, the “Service”). It explains how we collect, use, store, disclose, and protect personal information. If you do not agree with this Policy, please do not register for or use the Service.
This Policy does not apply to third-party services that you access through the Service. We encourage you to review the privacy policies of those third parties.
1. What Information We Collect
To provide social matching features and help keep AuraMeet safe, we collect the following categories of information.
Information you provide directly
- Registration information: When you create an account, you may provide a mobile number or email address and authentication information. You may also register or sign in using Google Sign-In. When you use Google Sign-In, we receive information made available with your permission, such as your Google account identifier, name, email address, and profile image.
- Profile information: You may provide a display name, profile photo, gender, date of birth, location, biography, interests, and other profile details to present yourself and find potential matches. Some profile information is visible to other AuraMeet users.
- User-generated content: Content you upload, post, send, or share, including photos, status updates, comments, reports, and chat messages. Please avoid including sensitive personal information in content or messages unless necessary.
- Transaction information: When you purchase premium services, we receive information such as the product purchased, transaction time, amount, transaction identifier, and subscription status. Payments are processed by the applicable app store or payment provider, and we do not receive your complete payment card number.
- Customer support communications: Information you provide when contacting support, reporting a problem, or submitting an account deletion request. We may retain these communications for support, safety, and quality assurance purposes.
Information collected automatically
- Usage data: Login times, pages or screens viewed, clicks, matches, feature interactions, and other information about how you use the Service.
- Device and technical information: Device model, operating system, app version, language, IP address, network type, browser type, device or app identifiers, and related technical information.
- Location information: With your permission, we may collect approximate or precise location information to provide location-based features, including recommending nearby users. You can disable location access through your device settings, although some features may then be unavailable.
- Log and diagnostic data: App crash information, system activity, access timestamps, security events, and other diagnostic information.
Information from third parties
When you use Google Sign-In, we receive information from Google as described above. We also use Firebase services to support authentication, application functionality, diagnostics, security, and service reliability. Firebase may process device identifiers, authentication information, usage or diagnostic data, IP addresses, and related technical information under Google’s terms. Learn more in the Google Privacy Policy and at Firebase Privacy and Security.
We may also receive transaction confirmation and subscription information from app stores or payment providers.
2. How We Use This Information
We use personal information for the following purposes and, where required, on the following legal grounds.
To perform our contract with you
- create, authenticate, and manage your account;
- recommend potential matches and provide location-based features;
- provide messaging, profile, content-sharing, search, and other core features;
- process purchases, refunds, subscriptions, and entitlements; and
- verify age and enforce our terms and eligibility requirements.
For our legitimate business interests
- maintain, analyze, personalize, and improve the Service;
- prevent fraud, spam, abuse, and security incidents;
- protect users, our rights, and the integrity of the Service;
- handle complaints, support requests, and disputes;
- send service notifications and feature updates; and
- establish, exercise, or defend legal claims.
Based on your consent
- access location, photos, camera, notifications, or other device features when permission is required;
- personalize recommendations and content where consent is required; and
- send promotional communications where permitted. You may opt out at any time.
You may withdraw consent through your device settings or by contacting us. Withdrawal does not affect processing that occurred before it was withdrawn.
To comply with legal obligations
We may process information to comply with applicable laws, legal process, court orders, and lawful requests from regulators or law enforcement.
3. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- Other users: Your profile information and content you choose to post or share may be visible to other AuraMeet users. Messages are shared with their intended recipients.
- Service providers: We use providers for cloud hosting, authentication, Firebase services, diagnostics, security, customer support, app distribution, push notifications, and payment processing. They may process information only to provide services to us and subject to applicable contractual protections.
- Affiliates: We may share information with affiliated companies when reasonably necessary to operate and support the Service, subject to this Policy.
- Safety and legal requirements: We may disclose information when reasonably necessary to comply with law, respond to legal process, investigate abuse, protect users or others, or preserve the security and integrity of the Service.
- Corporate transactions: Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction. We will require the recipient to handle personal information consistently with applicable law.
4. International Data Transfers
Your information is currently stored on servers located in the United States. To provide the Service, we and our service providers may process information in countries or regions other than where you live. Privacy laws in those locations may differ from the laws in your home country.
Where required, we use appropriate safeguards for international transfers, such as contractual protections and other legally recognized transfer mechanisms. Contact us if you would like more information about applicable safeguards.
5. Your Rights and Choices
- In-app management: You may review, update, or delete certain profile information and posted content through your account settings.
- Device permissions: You may enable or disable location, photo library, camera, microphone, notification, and other permissions through your device settings.
- Account deletion: You may request account deletion within AuraMeet or through our external Account Deletion page. After verification, we will delete or anonymize information associated with your account unless retention is required or permitted by law.
- Marketing choices: You may opt out of promotional communications using the unsubscribe instructions provided or through applicable settings.
- Subscriptions: You can manage or cancel subscriptions through the app store or payment provider used for your purchase.
Depending on where you live, you may have additional rights to access or obtain a copy of your information, correct inaccurate information, request deletion, obtain data portability, restrict or object to processing, withdraw consent, or appeal a decision about a privacy request. You may also have the right to complain to a local data protection authority.
Residents of jurisdictions with specific privacy laws, including the European Economic Area, United Kingdom, Switzerland, California, and other U.S. states, may exercise applicable rights by contacting us. We will not discriminate against you for exercising a privacy right. We may verify your identity before completing a request.
6. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encrypted transmission, access controls, and security monitoring where appropriate. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
If a security incident occurs, we will investigate and provide notifications when required by applicable law.
7. Data Retention Period
We retain personal information only for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Policy, resolve disputes, enforce agreements, and meet legal, tax, accounting, fraud-prevention, and security obligations. Retention periods vary depending on the type of information and why it is processed.
After account deletion, we delete or anonymize information associated with your account unless limited information must be retained for legitimate legal, security, fraud-prevention, dispute-resolution, or regulatory purposes. Residual copies may remain temporarily in encrypted backups until they are overwritten through our regular backup cycle.
8. Minors
AuraMeet is intended only for people aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we learn that a person under 18 has created an account, we will take reasonable steps to delete the account and associated information. If you believe a minor is using AuraMeet, please contact us.
9. Policy Updates
We may update this Policy from time to time to reflect changes to the Service, our practices, or legal requirements. The latest version will be posted on this page with a revised effective date. For material changes, we may provide additional notice through the Service or by email where appropriate or required.
10. Contact Us
If you have questions about this Policy, our privacy practices, or your personal information, contact RippleVibe (Hong Kong) Network Technology Limited at support@ripplevibe.online.
After verifying your identity when necessary, we aim to respond within 15–30 days or within the period required by applicable law.